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Sonia, Gupta
- Dinning Experience and Return Patronage-Study of Hotel's Restaurants in Delhi, India
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Authors
Affiliations
1 Sunder Deep Group of Institution, Ghaziabad.
2 HMCT, Birla Institute of Technology, Mesra, Ranchi.
1 Sunder Deep Group of Institution, Ghaziabad.
2 HMCT, Birla Institute of Technology, Mesra, Ranchi.
Source
Journal of Hospitality Application and Research, Vol 4, No 2 (2009), Pagination: 45-61Abstract
Service-based industries such as hotels and restaurants are spending a tremendous effort to measure and improve the service quality of their businesses. Service quality is one of the key factors in achieving competitive advantages in the restaurant industry since high service quality presumably results in increased customer satisfaction, and thus increased future patronage. This paper reports on research undertaken in Delhi, India, investigating the aspiration and expectation of guests who use to dine out in First Class Restaurants(independent or hotels restaurants) of Delhi, India. The purpose of this study was to examine the two generic service-quality dimensions: physical quality and staff behavior/attitude in restaurants by employing the confirmatory factor analysis approach. The research indicates that the service quality in food service has got more importance of service staff and their qualities.Keywords
Service Quality, Restaurants, Culture, Service Expectations, Service Dimensions
References
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- LTC (Leave Travel Concession) as a Means to Promote Tourism in Jharkhand
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Authors
Affiliations
1 Department of Hotel Management and Catering Technology, Mesra, Ranchi.
2 Institute of Hotel Management, Catering Technology and Applied Nutrition, Bhopal
1 Department of Hotel Management and Catering Technology, Mesra, Ranchi.
2 Institute of Hotel Management, Catering Technology and Applied Nutrition, Bhopal
Source
Journal of Hospitality Application and Research, Vol 4, No 2 (2009), Pagination: 93-107Abstract
Various perks are offered to the employees as incentives. LTC (Leave travel concession) is one of these perks provided to the Government employees of India, once in the block of four years. The employees along with their family members can visit a single destination in India. The two way travel fare is borne by the Government and the rest expenses are borne by the Employee. LTC as a means to promote tourism in Jharkhand would not only boost up domestic tourism, but also the state would be financially strong through tourism. Jharkhand with its vast natural resources has not able to utilize properly and is not able to attract tourists. In turn Jharkhand Government can look forward to generate revenue from tourism.In this paper a survey was conducted of sample size of 128 Government employees in Ranchi. SPSS Version 11 was used for statistical analysis in this paper.
Keywords
LTC, Jharkhand, Tourists, Perks, Government EmployeesReferences
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- Study of the Attitude of Tribal Population of Ranchi (Jharkhand) towards Education
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Authors
Affiliations
1 Department of HMCT, BIT-Mesra.
2 BHMCT, BIT-Mesra
1 Department of HMCT, BIT-Mesra.
2 BHMCT, BIT-Mesra
Source
Journal of Hospitality Application and Research, Vol 3, No 2 (2008), Pagination: 57-66Abstract
Education creates awareness within people i.e. discovering themselves and around, acts as the major catalyst and prime factor for bringing out the social change and transformation.Though, a lot of work has been done by different agencies to bring social changes through education for Jharkhand Tribes, especially at Ranchi, still it seems inadequate in terms of area spread and the quality.
The objective of this study is to probe into the attitude of the tribal population of Ranchi towards Education and to find out the obstacles which negate the process of learning, which is the prime enabler for socio-economic, socio-cultural development and overall uplift.
Result of the study indicates there is a strong correlation between the living standard of tribes and the positive attitude towards education, i.e. number of literate persons is more in case of families with sound economic background than those with relatively weaker background.
The development & social security programs being run by Government, NGOs and other Agencies have wide spread coverage and bring out the desired result to a great extent.
Following the Deming PDCA Model applied to this change process, after planning and implementing the changes, it is very important to check or review the actions taken and improving upon them, the last two steps of the model.
This research project is an endeavor towards facilitating this review process further by the way of getting a direct feedback.
Keywords
Education, Tribal Population, Ranchi (Jharkhand), Socioeconomic, Socio-cultureReferences
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